Hearing Aid Reviews

I am very pleased with the Hearing Experience. Walter Kelly is very quick, efficient and cost effective. Whether you need a new hearing aid or repair, the Hearing Experience is the place to go. My family loves that I can hear again.

This is the best hearing aid center I have ever had the privilege of using. Walt and (Suzanne) have taken every issue I have and resolve them in minutes. If you have a loved one that needs hearing assistance this is the only place to go.

First of all, the new location is excellent; easy to find with ample parking. The service I received was courteous and professional. The service was just as good as it was when I purchased my hearing aids 2 years ago. It's reassuring to know that The Hearing Experience remembers their customers and stand behind the products they sell.

Awesome people run this place! Can't say enough good things about them! Hearing is believing.

We had family visiting from out of country and one was having issues with his hearing aids. With no waiting the Dr. helped us and we were on our way to enjoy the rest of our vacation. Very courteous and helpful and if I need hearing aids I know where I am going, even though I don't live in Carlsbad.

Amazing store and great customer service!! Thank you Walter and Suzanne!

The Hearing Experience was truly a different and much better experience than I had at the several other hearing aid places that I had shopped around and found.

Other places frustrated me because they expected me to pick and order hearing aids without trying them out. This to me was a bit like buying a car without a test drive. The Hearing Experience gives very personalized and excellent service. They programmed hearing aids according to my type of loss and let me walk around and try them out. There was absolutely no pressure on me about making a purchase. The staff is very warm and accommodating and have been willing to work with me to get my hearing aid programs tweaked over time so that they are just right for my lifestyle and needs.

I would definitely recommend The Hearing Experience as the number one place to go to get hearing aids.

If you are not yet sure whether or not you need hearing aids then this is also the place to go as they will thoroughly assess your needs and let you know whether or not you would benefit from a pair.

This place has changed my life for the better.

~ Rhonda E., San Diego, CA

A wonderful Experience

“I recently went to The Hearing Experience to help my Mom purchase some hearing aids. What a wonderful experience it was! We were extremely happy with the high level of customer service we received from the entire staff. Mike and Walter took really good care of my Mom and made sure the hearing aids were perfect for her. We went back a couple times for some adjustments (she was having a bit of trouble getting used to them) and each time we experienced the same high-quality customer service. Walter was extremely patient and kind to my Mom and worked hard to make her comfortable during the entire process. He went above and beyond in meeting our expectations. After going through this process, I realized how important it was for my Mom to have a personalized fitting of her hearing aids. I’m so glad I didn’t try to buy them on the internet. Who would have helped her customize them then? I strongly recommend The Hearing Experience for a wonderful experience in buying hearing aids.”

- Nan

"My husband was born with congenital hearing loss due to missing nerve fibers. For years he had problems over the phone, had to lip read, and didn’t enjoy watching television unless it was so loud I couldn’t stand it. After trying different doctors, with poor results, we came to your office. Jean walked out with new hearing aids the same day. I wish you could have seen the look on his face when he asked me “Is that rain I hear?” His voice has changed for the simple fact he can hear his own voice. Jean is now able to appreciate an abundance of little things he had to live without. He can now answer the phone and enjoy both music and television at his level of hearing without blaring volume. He can now have conversations with the kids and even go out to restaurants and control the background volume with his aids. You have given him a new lease on life. We want to thank you for allowing him to “Feel and Hear” what most of us take for granted."

- Bianca

I'm 75 and needed hearing aids for years. After considerable urging from my family, I contacted my Medicare Healthcare provider, SCAN. They recommended the Hearing Experience. I was tested with the latest procedures and provided a comprehensive exam. I was shown various priced hearing aids and recommended the best for my needs. It even Bluetooths to my phone and TV! I receive weekly updates on typical hearing issues on my email. I also receive face to face coaching from the audiologist, Walt, that I found very helpful. The office staff were thoughtful, warm and very professional. I recommend this organization.

- Pete F.

Ladera Ranch, CA

"I would like to personally thank The Hearing Experience for the outstanding service they extended to me. I am a Vietnam Veteran that had hearing loss due to being blown up in the conflict. The injury Caused progressive hearing loss over the years. I could not afford to purchase the proper hearing aids until The Hearing Experience offered me this chance. They chose to allow me to pay over time, they did not have to do this. The hearing aids have made a huge difference in my life. The service I receive is exceptional , I can stop in anytime and they will check the devices out. I would recommend The Hearing Experience to all our veterans out there."

- Joseph

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If I could give SIX STARS I absolutely would.

I cannot recommend The Hearing Experience enough. Walter is amazing at helping people like myself re-engage with the world. My hearing had never been good, and it had finally gotten bad enough to do something about. Before The Hearing Experience I found myself avoiding groups of people and dreading going out to a noisy restaurant. Now I go out whenever I can and I can often hear better in noisy environments then my friends!

So many companies now a days are just interested in the sale. My Hearing Experience actually helps you more after the sale. I can’t tell you how many times I’ve been in for some minor repair or replacement and they are always able to see me quickly, get the repairs done and I’ve never even been charged!

Truly epic customer service. That’s what My Hearing Experience is about. Take care of your customers and you’ll be taken care. They have an old fashioned service first attitude that is nearly gone in today’s self centered world.

If you or someone you know has hearing issues, make an appointment today. Your life will be better and they’ll be there for you when you need them.

~ Ryan C.

My husband Bruce has needed hearing assistance for many years! Just last week after receiving a flyer in the mail, I called and made and appointment for him to get seen.

Meeting Walter and Suzanne was the best thing to happen to Bruce and me.

Walter worked with him and got him set up with the best hearing aid assistance ever! Walter answered every question easily and, simply for me, and got Bruce’s hearing up and perfect in a matter of minutes after his hearing test and hearing aids were fit. As I mentioned, Bruce hadn’t been able to hear well for many years! What a blessing it has been to find Walter who knows everything about hearing issues and how to fix them. Thank you, Walter!!

His office is neat and professional and Walter and Suzanne welcome you kindly. It is a very nice-feeling office.

They are fantastic and you know that they will always just be a phone call away to have questions answered or an appointment away to see you in person.

~ Susanne H., Encinitas, CA

Thanks for the life changing experience. The professional service I received was no less than exceptional. I'm still getting used to my devices and hearing my way around the world again. Now if I can just get my wife to stop talking so loud. Dr. Walter is the real deal with his years of experience. Thanks again for all the great support.

Walter and his team provided top notch care. I received my hearing aids from the local VA that didn't work as well as I would like. I brought them to The Hearing Experience. They made minor adjustments to my hearing aids allowing me to hear better. My word discrimination scores in my right ear went from 0 to over 60. Thank you for allowing me to better connect to the world around me. Job well done.

Love Walter and Suzanne Kelly! Have been going to Walter for hearing aids for years (originally in Las Vegas and now at their La Paz location)! He has always been very helpful and understanding to my hearing needs! I highly recommend going to the Hearing Experience and seeing Walter Kelly, Sr if you appreciate compassionate, understanding and empathetic service.

I would highly recommend "The Hearing Experience" to anyone who has been experiencing hearing difficulties. Walter is very thorough in his diagnostics and you never feel any pressure to buy something you don't need. The free trials are a great way to see if hearing aids are right for you and Walter is extremely knowledgeable about the products and the adjustments that need to be made.

I have had the pleasure of doing business with Walter, and Suzanne for a good number of years. The service is top notch, and the staff and environment is beyond reproach.

These folks have been so helpful and I greatly appreciate them. My dad is in Carlsbad By The Sea Retirement Community and has not been hearing well at all, and unable to get his hearing aids cleaned/checked during this COVID time. Hearing Experience agreed to clean them for free and even deliver them to him, which is helpful because I live out of state. These kind people truly care. Thank you!

Walter and Suzanne are the perfect duo in the hearing aid business.

I was very reluctant to take the step to get hearing aids at age 80, but have had the best experience with them.

Walter has been great from finding the right hearing aids for me to adjusting them to meet my specific needs. They made me feel like family and are easy to contact by phone or to get in for an appointment.

My life has changed so much for the better now that I can hear my granddaughter, friends, family, TV, sounds in my environment, and conversations in crowds and sporting events.

I highly recommend Walter and Suzanne for all of your hearing aid needs. Their years of experience and quality of service make them the best!

~ Louis B., Carlsbad, CA

Walter Kelly is an amazing Hearing Aid expert. I have dealt with at least 10 over a period of years… And Walter surprised me by reprogramming my hearing aid and explaining how the Signia Primax hearing Aid worked in less than one hour. He also showed me how to operate the app that controls it, and then… He showed me how my iPhone was a remote mic and told me I did not need to buy one.

Here he is in my own backyard in Carlsbad. I only wish I’d found him earlier.

I really enjoyed this appointment and my hearing aid really profited from it! I didn’t think that was possible. I recommend Walter highly.

~ Cathy C., Oceanside, CA

I called here inquiring about hearing aids for my dad. I spoke to Suzanne and then Walter regarding options for my dad who is deaf in one ear with nerve damage and hard of hearing in the other. Walter said he could see my dad, have him fitted and with hearing aids in a matter of days. My parents went in, tried hearing aids, and my dad can ‘hear’ out of his left ear for the first time in 35 years. He can hear sounds like the tires on the road and is now asking for volume to be turned down.

They are the best and worked with me from 400 miles away.

Walter spent the time to make sure my dad could get his hearing aids to work via bluetooth and an app on his phone. Amazing!

~ Mary M., Salinas, CA

I am so delighted with my new hearing aids. Walter and his staff were so gracious and caring as I went through the process of getting them adjusted to my world. I stopped in to see Walter about once a week for five weeks and each week he tweaked the hearing aids to fit my lifestyle. The adjustments between noisy environments, such as my granddaughter’s volleyball tournaments, to quieter settings such as a restaurant were all preprogrammed into my hearing aids. Now going to the movies is no problem too as I have a Bluetooth adapter for most movie theaters. He also worked with me to sync my hearing aids to my Bluetooth cell phone and tv devices.

I have worn hearing aids for the past 10 years but this is the best hearing device I have ever owned!

Thank you to My Hearing Center and Walter for working with me and allowing me to hear what’s going on in my world.

~ Terry C., Vista, CA

"I have been working with Walter and Suzanne Kelly for six years now. I had previously visited other hearing aid professionals and after the hearing test was I told hearing aids would not help my particular hearing loss. Not Walter, he told me it would be difficult but not impossible to correct my hearing. He fitted me with aids and literally worked with me for weeks fine tuning the aids until they corrected my particular hearing loss. I can now hear birds sing and the golf club striking the ball. Both experiences I had not been able to appreciate for years. The most impressive thing to me about Walter is his service after the sale. With other vendors, once the sale is complete they often forget you exist. Not Walter. His follow up is terrific and whenever I needed a small adjustment he was right there and eager to help. If you have a hearing loss, do not hesitate to visit Walter and Suzanne at The Hearing Experience”.- time in Paris. what a special moment and memories with my little one”

- T.H.

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